FAQ - Frequently Asked Questions

1. 1. Which countries are delivered to?

   Currently, our online store only delivers to addresses in the United Kingdom. If you are a business customer based in another country, please contact our team in your region.

   You will find the contacts of our international sales teams by region on our website: Our global presence - ADA Cosmetics.

2. 2. What is the delivery time and what are the delivery costs?

   The standard delivery time is within 7 working days, provided that the ordered goods are in stock.

   The standard delivery charge is £20.00 excluding VAT.

3. 3. Payment is dependent on the customer credit terms.

   Payment is due within 30 days or prior to shipment dependent on the customer credit terms.

4. 4. I can't see the prices of your items.

   Our prices for business customers are only visible to customers who have created an account. We kindly ask you to log in or create a business customer account.

   Login / Register

Our Customer Service is at your disposal for any additional requests:

• - Question about personalised products (e.g. with your hotel logo)
• - Licensed Trademark Question
• - Changing your information
• - Request for samples
• - Late delivery
• - Other request

If you have any questions or suggestions, please do not hesitate to contact us via the contact form or by e-mail: b2b.uk@ada-cosmetics.com.